1. Introduction
MySmartTour, LLC (“MySmartTour,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our websites, applications, products, and services (collectively, the “Services”).
By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.
2. Information We Collect
We collect information that can identify you, relate to you, describe you, or could reasonably be linked to you (“Personal Information”).
A. Information You Provide Directly
We may collect:
- Identity & Contact Information: your name, phone number, and email address.
- Verification Data: government-issued identification, such as a driver’s license, when identity verification is required for self-guided tours.
- Payment Information: credit or debit card details, billing address, and related payment data processed via third-party payment processors (e.g., Stripe).
- User-Generated Content: photos, videos, or voice recordings you upload or record in connection with a property listing or tour.
B. Information Collected Automatically
When you access or use the Services, we may automatically collect:
- Device & Usage Data: IP address, browser type, operating system, access times, and referring URLs.
- Location Information: GPS or approximate geolocation to facilitate navigation, property tours, and access control.
Cookies & Tracking Technologies
We use essential cookies and similar technologies to operate the Services, keep users signed in, protect forms, remember preferences, and maintain security. With your consent, we also use Google Analytics to understand how visitors use our websites and improve performance, content, and usability.
3. How We Use Information
We use Personal Information for the following business purposes:
- To verify user identity and facilitate secure self-guided property tours.
- To communicate with you about your account, reservations, or support requests.
- To process payments and maintain transaction records.
- To provide, personalize, and improve our Services.
- To ensure property and user safety through identity verification.
- To comply with applicable laws and respond to lawful requests.
- To detect, prevent, and address fraud, abuse, or security incidents.
- To analyze usage, performance, and preferences to enhance functionality.
We do not sell, rent, or lease your Personal Information to any third party.
4. How We Share Information
We may share information only as described below:
- Property Managers & Authorized Partners: Personal Information may be shared with verified property managers, leasing agents, or authorized property representatives for the purpose of facilitating and managing tours, verifying identity, and maintaining property security.
- Service Providers: Third-party vendors (e.g., payment processors, analytics providers, and identity verification services) may receive limited data to perform business functions on our behalf.
- Legal & Safety Requirements: We may disclose information if required by law or to protect the rights, property, or safety of MySmartTour, our users, or others.
We do not share Personal Information with advertisers, data brokers, or unrelated third parties.
5. Cookies and Analytics
Cookies are small files placed on your browser or device. Some cookies are necessary for the Services to work, while others help us measure and improve our websites.
Types of Cookies We Use
- Essential cookies: required for login sessions, account security, form protection, load balancing, and core site functionality.
- Preference cookies: used to remember choices such as cookie consent and interface preferences.
- Analytics cookies: used only with your consent to help us understand traffic, pages visited, referring sites, approximate location, browser/device information, and performance trends.
Google Analytics
We use Google Analytics on our websites. Google Analytics may process information such as pages viewed, time on page, approximate location, browser and device information, and interactions with our site. We configure Google Analytics to respect your cookie choice and do not load it unless you accept analytics cookies in our cookie banner.
Google may process Analytics data according to its own policies. You can learn more about how Google uses information from sites and apps that use its services at policies.google.com/technologies/partner-sites.
Your Choices
You can accept or decline analytics cookies through our cookie banner. If you decline, we will not load Google Analytics for that browser unless you later clear or change your cookie preferences. You can also manage or delete cookies in your browser settings, but disabling essential cookies may limit functionality.
6. Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
When no longer needed, data is securely deleted or anonymized.
7. Data Security
We implement administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, use, or disclosure.
While we take reasonable precautions, no security system is infallible. You use the Services at your own risk.
8. Your Rights & Choices (U.S.)
Depending on your state of residence, you may have the right to:
- Access or request a copy of your Personal Information.
- Request correction or deletion of your information.
- Opt out of data sharing where applicable under state privacy laws.
To exercise these rights, contact us at [email protected]. We will verify your identity before fulfilling any request.
9. Payment Processing
All payments are processed through secure third-party vendors (e.g., Stripe). MySmartTour does not store your complete payment card details.
Your payment data is subject to the processor’s own privacy and security policies.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you believe we have done so, contact us immediately to request deletion.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date. Your continued use of the Services constitutes acceptance of any changes.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
MySmartTour, LLC
Email: [email protected]
United States
13. Limitation of Liability
To the fullest extent permitted by law, MySmartTour shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of the Services or this Policy.
14. Governing Law & Dispute Resolution
This Privacy Policy and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Florida (or your state of incorporation if different), without regard to its conflict of laws principles. Any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, and judgment on the award may be entered in any court having jurisdiction.